Welcome to our FAQ's page! Here, we've compiled a list of commonly asked questions to provide you with quick and helpful answers. We understand that planning a trip can involve many considerations, and we're here to address any uncertainties or inquiries you may have.
Red River Bike Tours is an exciting adventure experience based in Hanoi, founded by Minh Ha, who is also the owner of Anytrails.com. With over 25 years of extensive experience in the tourism industry, Minh Ha is continually dedicated to learning and innovating to bring new adventures that showcase the beauty of his country to travelers.
Yes, You will be provided with a pick-up / drop off service from your hotel located in the central area of Hanoi. The mode of transportation for your pick-up will be determined by your booking type; if you opt for a private trip, we will arrange for a dedicated private vehicle to collect you, while for a join-group booking, you will be picked up alongside fellow travelers in a shared van.
The route boasts a plethora of high-quality, well-maintained paved surfaces, extending even into the more remote regions. While certain sections may feature older road surfaces, shared-use rugged pathways, or concrete and packed dirt roads passing through villages and farmlands, it's important to note that traffic in this area is typically minimal.
AnyTrails, your payment security is our top priority. To guarantee the highest level of protection, we have chosen to partner with OnePay, a well-established and dependable payment gateway. OnePay is recognized for its strong security protocols and encryption technology, ensuring a secure platform for processing online payments. With OnePay, you can have complete confidence that your personal and financial information is shielded throughout the payment procedure.
Rest assured that at AnyTrails, we are deeply committed to upholding the security of your payment details. You can make payments through our secure payment links with confidence, knowing that your information is treated with the utmost care and safeguarded by the most advanced security measures in the industry.
Should you have any further questions or concerns regarding the security of our payment links, please do not hesitate to contact our dedicated customer support team. We are here to provide assistance and ensure a seamless and secure payment experience.